Your privacy at Vvög (the 'Company', 'we', 'us', 'our')
With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That is why Vvög is committed to respecting the privacy of the personal information we collect. This Privacy Policy applies to personal information that we collect online as well as in-store or through any form of interaction with our customers.
IN-STORE SECURITY
Our stores are equipped with surveillance camera systems in public areas excluding dressing rooms and restrooms. These systems are in place solely for theft prevention measures and for the safety of our customers.
The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from 'vvog.ca'.
TRANSACTION SECURITY
During a transaction, Vvög collects only the information necessary to fulfill your order or to contact you about the status of your order. The information we collect includes your name, e-mail address, telephone number, billing and shipping address, and the items you ordered.
To protect you, all payment transactions use the latest secure transmission technologies and are made directly through the SHOPIFY PAYMENTS payment gateway, owned by our e-commerce host SHOPIFY. For more information on how Shopify uses your personal information: Shopify Privacy Policy
PERSONAL INFORMATION WE COLLECT
Your personal information is collected when you:
-Sign up for our newsletter
-Contact a customer service representative
-Enter a contest, promotional event or survey
-Apply for a job
-Interact with Vvög on social media
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies installed on your device. In addition, when you browse our site, we collect information about how you interact with the site, which websites or search terms refer you to the site.
We collect information on devices using the following technologies:
- “Cookies” are data files placed on your device or computer, often including a unique, anonymous identifier. For more information on cookies visit http://www.allaboutcookies.org. For more information about cookies on our website and how to disable them, click HERE
- "Log files" track actions on the site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
- Web beacons", "tags" and "pixels" are electronic files used to record information about how you navigate the site.
In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information, including your name, billing address, shipping address, e-mail address and telephone number. We refer to this information as "Order Information".
We retain your information unless and until you ask us to delete it.
USE OF YOUR PERSONAL INFORMATION
Your personal information is used for such purposes as:
-Tracking orders/returns
-Confirm your identity for our mutual protection
-Offer you products, services and promotions, and confirm your eligibility for our offers
-Statistics for internal use
-Website management (layout, organization)
-Targeted advertising
-Comply with applicable laws and regulatory requirements
-Service improvement and personal welcome
SHARING YOUR PERSONAL INFORMATION
We may share your personal information with our current and future affiliates. We use Shopify to host our online store and your personal information. To learn more about how Shopify uses your personal information, visit https://www.shopify.com/legal/privacy.
We never sell your personal information and we have strict policies specifically prohibiting personalized ads based on sensitive categories. Our partners are also required not to sell your data.
We also use Google Analytics to help us understand how our customers use the site. To learn more about how Google uses your personal information, visit https://www.google.com/intl/fr/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Please note that your personal information may be transferred to our offices or the offices of our service providers in other Canadian provinces and outside of Canada. Depending on the case, we have taken all reasonable measures to ensure that your information will not be used for purposes that are not relevant to the subject of your file or communicated to service providers without your consent, except when the law authorizes it. You may contact us for information about our policies and practices regarding the service providers to whom we have disclosed your personal information and their location.
We may disclose your personal information to third parties only if:
-With your consent to our Privacy Policy and Terms of Use
-For loss and fraud prevention purposes
-When required or permitted by law
NEWSLETTER REGISTRATION
You can sign up securely in our designated field at the bottom of the home page. In addition, you will be added to the list when you make a transaction on 'vvog.ca'.
The newsletter is used to inform you of current events and promotions. A cookie is associated with the opening of an e-mail between the sending of the e-mail and your activity on the site. This allows us to evaluate the effectiveness of the current campaign.
We do not share or sell this information to any other company. It is possible to remove your name from our list at any time by sending a request to info@machemise.ca.
BROWSER
Please note that we do not change our site's data collection or practices when we see a "Do Not Track" signal from your browser.
RIGHTS OUTSIDE OF CANADA
Please note that we process your information to fulfill any contracts we may have with you (for example, if you place an order on the site) or to otherwise pursue our legitimate business interests listed above. In addition, please note that your information will be transferred to Canada.
DELIVERY, RETURN & EXCHANGE POLICY
By agreeing to the Terms and Conditions of Use, you also agree to our Delivery, Return and Exchange Policy.
CANCELLATION OR MODIFICATION OF AN ORDER
Subject to applicable law, we:
(a) reserve the right to change the products and services advertised or offered for sale on the Site, the prices and specifications of such products and services, any promotional offers and any other materials on the Site, without notice or liability to anyone, including you
(b) cannot guarantee that the products and services advertised or offered for sale on this Site will be available when ordered or thereafter
c) reserve the right to limit the quantities sold or offered for sale;
(d) do not warrant that the materials on this Site (including, without limitation, product descriptions, prices and photos) are accurate, complete, reliable, current or error-free
(e) reserve the right to cancel, terminate or not process any order (including an accepted order) if the price or other material information on the Site is inaccurate. If we do not process an order for this reason, we will notify you that the order has been cancelled and we will either not charge you for the order or credit you for the order, depending on the type of payment used.
CHANGES TO OUR PRIVACY AND USE POLICY
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons. Please check back periodically for any changes.
By using the vvog.ca website, you consent to the sharing of the above information. In store, when using a credit or debit card, credit card information is required to complete the purchase. However, the cash and carry method of payment allows you to complete the purchase without the collection of data.
If you have any further questions about our privacy policy, please feel free to contact us by e-mail at info@machemise.ca
Privacy Officer:
Jonathan Ostiguy
info@machemise.ca
Vvög, 1255 Boulevard de Périgny, local 29 Place Chambly, QC J3L 1W7
(450) 658-2171
Our stores:
Vvög, 1255 Boulevard de Périgny, local 29 Place Chambly, QC J3L 1W7
(450) 658-2171
Vvög, 150 Rue Principale, Granby, QC J2G 2V2
(450) 372-3221
