Delivery / Return / Exchange Policy

DELIVERY

All return/exchange shipping is at the customer's expense except for defective items or shipping errors on the order.



Please allow 3 to 10 business days for delivery. We reserve the right to refuse delivery of any order. We are not responsible for lost packages or shipping delays. We cannot issue a refund if your order is lost or damaged.



For changes to your order, please send your requests to info@machemise.ca with your name and order number. Changes can only be made if we receive them before we ship your order. Once your order has shipped, no changes can be made.



Orders received on holidays or after hours will be filled on the next business day.



Please allow 1-2 days for your order to be shipped.



We offer shipping to Canada and the United States only. For other countries, please contact us by email at 'info@machemise.ca'.





RETURNS AND EXCHANGES

To make a return, please click here

Factors of a product eligible for return;

-All requests must be made to 'info@machemise.ca' within 15 days of the delivery date.

-No exchanges or refunds are applicable on underwear and swimwear.

-Unwashed and unworn product.

-The product must be in new condition with its original packaging, including the label.

-No refunds or exchanges will be given for personalized products or gift cards.



No exchanges are possible by mail, only returns are accepted with the exception of a defective item or a shipping error on the order.

Vvög reserves the right to inspect the product before authorizing a refund or exchange.





RETURN/EXCHANGE POLICY

Any product or gift card received free with purchase must be returned for a refund (and for exchanges in some cases). The value of the product or gift card will be deducted from the total amount refunded if already used or not returned.



Any merchandise returned without authorization will automatically be returned to the sender at their expense.



Customers must be sure to mail the item to be returned within 7 business days of the return authorization. Failure to do so will result in a store credit and no refund will be issued.





METHOD FOR REFUND AND EXCHANGE

If your refund is processed, a credit will automatically be applied to your original credit card or payment method. Please note that the credit refund will be applied to your account within 7-10 days.



Items purchased from Vvög, in-store or online, can be exchanged or returned at any of our Vvög stores. We will refund the amount using the same payment method you used to make the purchase.







STATUS OF YOUR ORDER

Once your payment has been accepted, you will receive an email confirmation that your order has been received. Once your order has been shipped, you will receive a shipping confirmation email with the package tracking number, if applicable.



INVENTORY & STOCK

We make every effort to keep the quantity of our items on hand up to date. If by mistake, the item you ordered is discontinued, we will inform you by email. The cancellation will be made to your original order and we will refund you using your chosen method of payment.



Items are reserved only when you finalize your purchase. No item left in your shopping cart can be guaranteed for a later date. If the item you want is sold out before you can finalize your purchase, you will be notified and the item will be removed from your cart.





PROBLEMS OR ERRORS AT CHECKOUT

If you are having trouble placing or finalizing your order, there may be conflicts between our site and the browser you are using. You can contact us directly at 'info@machemise.ca'. Please let us know what type of error you are receiving and any relevant information so that we can assist you.



For any special requests or additional questions regarding our return/exchange shipping policy, please feel free to contact us by e-mail at 'info@machemise.ca'





Our stores:

Vvög, 1255 Boulevard de Périgny, local 29 Place Chambly, QC J3L 1W7

(450) 658-2171



Vvög, 150 Rue Principale, Granby, QC J2G 2V2

(450) 372-3221



Gaby Style & Passion, 1255 Boulevard de Périgny, local 22 Place Chambly, QC J3L 1W7 450-403-0657



Boutique Flos, 1255 Boulevard de Périgny, local 18 Place Chambly, QC J3L 1W7 450-403-0657



Chambly Valet, 1255 boulevard de Périgny, Place Chambly local 17, QC J3L 1W7 450-658-4144